Norwegian Speaking Customer Support for Banking -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries/year

Fully Paid Relocation Package

Greek lessons

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Customer Support Representative to assist banking clients in the US. You will handle inquiries by phone, email, and chat, resolving issues and guiding customers through product features.

The role emphasizes excellent communication, CRM proficiency, and a proactive, customer-first approach. Flexible hours including evenings may be required; prior banking experience is a plus.

Qualifications

• Fluency in Norwegian and English, both written and spoken.
• Experience in customer service, preferably in banking or financial services.
• Strong communication and interpersonal skills with focus on client satisfaction.
• Detail-oriented with excellent organizational and time management skills.
• Proficient in using CRM systems and Microsoft Office applications.
• Willingness to work flexible hours including evenings and weekends if necessary.

Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients via phone, email, and chat.
• Assist customers with account inquiries, transactions, and product offerings.
• Resolve customer complaints promptly to improve satisfaction.
• Document customer interactions and manage follow-ups.
• Collaborate with internal teams and banking partners to ensure efficient service.
• Educate clients about banking policies and product features.
• Gather customer feedback to support service improvements.

Skills

Norwegian

English

Customer service

CRM software

MS Office

Tools

CRM systems

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently seeking a Norwegian Speaking Customer Support Representative for the Banking sector. This position is ideal for individuals who have a passion for providing excellent customer service and are interested in helping clients navigate their banking needs.

Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with account inquiries, transaction details, and product offerings.
• Resolve customer complaints and issues promptly to improve customer satisfaction.
• Document customer interactions accurately and manage follow-ups effectively.
• Collaborate with internal teams and banking partners to ensure efficient service delivery.
• Educate clients about banking policies, procedures, and product features.
• Gather customer feedback to support ongoing improvements in services and customer experience.

Requirements

• Fluency in Norwegian and English, both written and spoken.
• Previous experience in customer service, particularly in the banking or financial services sector.
• Strong communication and interpersonal skills with a focus on client satisfaction.
• Detail-oriented with excellent organizational and time management skills.
• Proficient in using CRM systems and Microsoft Office applications.
• A proactive approach to problem-solving and customer support.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks