Damage Estimator & Customer Experience Lead

Gerber Collision & Glass; Rochester Hills (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Parental Leave

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Short-Term Disability

Life Insurance

Continuing Education Opportunities

Uniform Allowance

Job summary

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver exceptional customer service by accurately assessing vehicle damage, documenting repairs, and coordinating parts and processes with customers and insurance companies.

You will participate in production walks, maintain communication with the team, and ensure compliance with DRP requirements, I-CAR standards, and internal Wow operating guidelines.

Qualifications

• Knowledge of repairs and OE guidelines.
• High school diploma or equivalent required.
• Basic computer skills and DRP compliance understood.
• I-CAR training is preferred.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate, timely information guiding customers through the repair process.
• Ensure compliance with all insurance client requirements and DRP processes.
• Adhere to WOW operating guidelines for drop-offs, repair planning, and communication.
• Communicate customer requests to the appropriate team members.
• Engage with customers with positive energy in person and by phone.
• Participate in daily production walks with management.
• Support team members as needed and attend safety meetings.
• Attend training sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

DRP Knowledge

I-CAR Training

Valid Driver's License

Repairs & OE Guidelines

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver exceptional customer service by accurately assessing vehicle damage, documenting repairs, and coordinating parts and processes with customers and insurance companies.

You will participate in production walks, maintain communication with the team, and ensure compliance with DRP requirements, I-CAR standards, and internal Wow operating guidelines.