Collision Estimator & Customer Experience Coordinator

Mobile Auto Solutions, LLC; Yukon (OK); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Health, dental, vision insurance

401(k) with company match

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an outstanding customer experience by accurately assessing vehicle damage, creating repair estimates, and coordinating with customers and insurers throughout the process.

You will work with the team to meet KPIs, communicate effectively, and ensure adherence to DRP requirements while supporting daily operations and safety initiatives.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an outstanding customer experience by accurately assessing vehicle damage, creating repair estimates, and coordinating with customers and insurers throughout the process.

You will work with the team to meet KPIs, communicate effectively, and ensure adherence to DRP requirements while supporting daily operations and safety initiatives.