Collision Estimator & Customer Experience Lead

Gerber Collision & Glass; Town of Florida (NY); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Insurance from day 1 (Medical, Dental,

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experience by accurately assessing vehicle damage, creating repair estimates, and coordinating communication with customers and insurance companies throughout the repair process.

The role emphasizes documenting interactions, guiding customers through repairs, and ensuring compliance with DRP programs and insurance requirements, while working with the team to meet KPIs.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

DRP compliance experience

I-CAR training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experience by accurately assessing vehicle damage, creating repair estimates, and coordinating communication with customers and insurance companies throughout the repair process.

The role emphasizes documenting interactions, guiding customers through repairs, and ensuring compliance with DRP programs and insurance requirements, while working with the team to meet KPIs.