Damage Claims Specialist – Customer Care & Resolution

ITG Communications, LLC; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

ITG Communications, LLC is seeking a detail-oriented claims processor to handle damage claims across all business lines. You will manage the full lifecycle from initial notification to resolution while maintaining strong customer service and precise documentation.

This role emphasizes independent work in a remote environment, with a focus on accurate data entry, timely updates, and coordination with supervisors, field personnel, and business partners to ensure efficient outcomes.

Qualifications

• High school diploma required; associate’s degree preferred.
• 1+ years of customer service experience and claims processing exposure.
• Experience with claims management systems and documentation accuracy.

Responsibilities

• Process incoming damage claims from notification to resolution.
• Gather claim information from customers and provide updates.
• Coordinate with supervisors and field personnel for verification.
• Assign the claim to vendor coordination for repairs.
• Maintain accurate documentation of all claim activities.
• Communicate with customers and internal stakeholders to complete workflow.
• Verify repair photographs and update the claims database.
• Ensure timely processing and organized communication records.

Skills

Customer service

Claims processing

Database management

Communication skills

Education

High school diploma

Associate’s degree preferred

Tools

Claims management systems

Job description

ITG Communications, LLC is seeking a detail-oriented claims processor to handle damage claims across all business lines. You will manage the full lifecycle from initial notification to resolution while maintaining strong customer service and precise documentation.

This role emphasizes independent work in a remote environment, with a focus on accurate data entry, timely updates, and coordination with supervisors, field personnel, and business partners to ensure efficient outcomes.