Damage Claims Escalation Specialist

Spectrum; Town and Country (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Job summary

Charter Communications, operating Spectrum, seeks professionals to bridge customers and field management and resolve escalated damage claims. You will manage multiple systems to ensure accurate reporting and timely solutions, supporting efficient operations and customer satisfaction.

Role emphasizes handling claim escalations, preparing official documents, and updating tickets while maintaining thorough records.

Qualifications

• High School Diploma or equivalent.
• 3+ years of customer service experience.
• 2+ years of telephone, video and high speed data experience.
• 2+ years of telecommunication experience or equivalent.

Responsibilities

• Facilitate communication between field management and customers by managing damage claim escalations.
• Provide support and guidance to expedite claim resolutions and address service complaints.
• Enter and update damage tickets in the ticketing system while maintaining thorough documentation for each interaction.
• Prepare investigation forms, official documents and mail correspondence for external customers and field management.
• Complete liability forms for submission to risk management and troubleshoot issues related to internal claim processes.
• Research account information across multiple billing and online systems to resolve claim reports efficiently.
• Generate management reports, accelerate missed service level agreements when necessary and perform tasks independently with minimal supervision.

Skills

Customer service

Telephone support

Telecom experience

Multitasking

Communication

Problem solving

Independent worker

Education

High School Diploma or equivalent

Tools

KMS

CSG systems

MS Office

Job description

Charter Communications, operating Spectrum, seeks professionals to bridge customers and field management and resolve escalated damage claims. You will manage multiple systems to ensure accurate reporting and timely solutions, supporting efficient operations and customer satisfaction.

Role emphasizes handling claim escalations, preparing official documents, and updating tickets while maintaining thorough records.