Damage Claims Supervisor

ITG Communications, LLC; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

ITG Communications, LLC is seeking a Claims Supervisor to oversee daily claims processing operations and a team of coordinators in the United States. You will ensure timely processing, accurate documentation, and adherence to procedures while supporting remote and on-site staff.

The ideal candidate has 5+ years in claims processing, at least 2 years in supervision, and a strong customer service background. You will monitor performance metrics, guide staff, and coordinate with other supervisors

Qualifications

• High school diploma required; relevant certifications beneficial.
• 5+ years of experience in claims processing or related field.
• 2+ years of supervisory experience.
• Strong background in customer service.

Responsibilities

• Monitor and supervise daily claims processing activities to ensure timely processing within financial parameters.
• Review incoming claims and assign workload based on priority and complexity.
• Ensure timely responses to customer communications.
• Provide guidance to coordinators in complex claim situations.
• Review and monitor team performance metrics and support improvements.
• Coordinate with other supervisors to ensure consistent practices.
• Support training and development of new team members.

Skills

Supervisory experience

Customer service

Claims processing

Education

High school diploma

Certifications beneficial

Tools

Claims management systems

Job description

Purpose

Job Description

Responsible for supervising daily claims processing operations and team performance, ensuring efficient handling of damage claims while maintaining high standards of customer service and documentation accuracy. This role is crucial in implementing department procedures and supporting team productivity.

Responsibilities

Key Responsibilities

• Monitor and supervise daily claims processing activities of assigned coordinators as per the defined procedures to ensure timely claims processing within financial parameters.
• Review incoming claims and assign workload based on priority and complexity of the claims and proficiency of the coordinators.
• Ensure timely response to all customer communications and inquiries.
• Monitor database entries and documentation for accuracy and completeness.
• Provide guidance and support to coordinators in complex claim situations.
• Ensure adherence to established procedures and timelines.
• Review and monitor team performance metrics, provide timely inputs and support to the team members for their capability and performance improvement.
• Support training and development of new team members.
• Coordinate with other supervisors to ensure consistent practices.
• Provide regular updates to management on team performance and challenges.

Key Measures / Key Performance Indicators

• Team productivity metrics
• Response time compliance
• Documentation accuracy rates
• Customer satisfaction scores
• Claims resolution rates
• Team performance metrics
• Process compliance rates
• Training effectiveness
• Database accuracy metrics
• Communication effectiveness

Requirements

Education:

• High school diploma required. Relevant certifications beneficial.

Experience

• 5+ years of experience in claims processing or related field
• 2+ years of supervisory experience
• Strong background in customer service

Exposure

• In-depth knowledge of claims processing procedures
• Understanding of telecom and construction industry practices
• Experience with claims management systems
• Knowledge of customer service principles
• Factors critical to success at ITG Communications for this position (not more than 3):
• Supervisory skills with ability to motivate remote teams
• Excellence in process compliance and quality control
• Effective communication and problem-solving abilities

Physical Requirements

• Mobility for Travel, Meetings and Site Visits
• Manual Dexterity for Computer and Phone Use
• Visual and Hearing Acuity
• Ability to stand, walk, and sit

Additional Comments

ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.