Cybersecurity Renewals Lead — Remote

Pentera; Burlington (MA); Remoto; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Pentera is seeking a Renewals Manager for the Americas to design and optimize renewal processes, drive customer retention, and lead negotiations with partners and end users. You will report to the AVP of Customer Success and work with a cross-functional team to strengthen renewal outcomes.

The role requires 5+ years in renewals or customer success in cybersecurity, strong negotiation skills, and experience with CRM tools such as Salesforce. Remote-first role with travel as needed.

Competenze

• 5+ years of renewals, CS, or account mgmt experience in cybersecurity.
• Strong negotiation and contract management skills.
• Excellent communication with C-level executives.

Mansioni

• Design, develop, and implement renewal processes and playbooks tailored to Pentera's approach.
• Handle a high volume of renewals, managing multiple accounts to meet targets.
• Manage renewal negotiations with channel partners and end users.
• Analyze renewal data to identify trends, risks, and opportunities for improvement.
• Provide regular reports on renewal metrics, performance, and forecasts to senior management.
• Collaborate with sales, CS, finance, and product teams on renewal activities.

Conoscenze

Negotiation

Contract management

Communication

Data analysis

Cross-functional collaboration

Travel flexibility

Strumenti

Salesforce

Descrizione del lavoro

Pentera is seeking a Renewals Manager for the Americas to design and optimize renewal processes, drive customer retention, and lead negotiations with partners and end users. You will report to the AVP of Customer Success and work with a cross-functional team to strengthen renewal outcomes.

The role requires 5+ years in renewals or customer success in cybersecurity, strong negotiation skills, and experience with CRM tools such as Salesforce. Remote-first role with travel as needed.