Renewal Manager

Pentera; Burlington (MA); Remote; USD 90,000 - 140,000; Full time

Job summary

Pentera is seeking a Renewals Manager for the Americas to design and optimize renewal processes, drive customer retention, and lead negotiations with partners and end users. You will report to the AVP of Customer Success and work with a cross-functional team to strengthen renewal outcomes.

The role requires 5+ years in renewals or customer success in cybersecurity, strong negotiation skills, and experience with CRM tools such as Salesforce. Remote-first role with travel as needed.

Qualifications

• 5+ years of renewals, CS, or account mgmt experience in cybersecurity.
• Strong negotiation and contract management skills.
• Excellent communication with C-level executives.

Responsibilities

• Design, develop, and implement renewal processes and playbooks tailored to Pentera's approach.
• Handle a high volume of renewals, managing multiple accounts to meet targets.
• Manage renewal negotiations with channel partners and end users.
• Analyze renewal data to identify trends, risks, and opportunities for improvement.
• Provide regular reports on renewal metrics, performance, and forecasts to senior management.
• Collaborate with sales, CS, finance, and product teams on renewal activities.

Skills

Negotiation

Contract management

Communication

Data analysis

Cross-functional collaboration

Travel flexibility

Tools

Salesforce

Job description

Accelerate Your Career in Cybersecurity! Pentera is the market leader in AI-native Security Validation, equipping enterprises with the platform to proactively test their defenses against the latest cyber attacks. Pentera proves which exposures are truly exploitable across the entire attack surface and drives remediation workflows that reduce real risk. Anchored in real-attack validation, the Pentera platform powers the full Continuous Threat Exposure Management (CTEM) cycle, from exposure discovery through prioritization, validation, and mobilization. Thousands of security teams around the world trust Pentera to close their security gaps before threat actors can exploit them.

Location: United States (Remote) Accelerate Your Career in Cybersecurity! Pentera is the market leader in AI-native Security Validation, equipping enterprises with the platform to proactively test their defenses against the latest cyber attacks. Pentera proves which exposures are truly exploitable across the entire attack surface and drives remediation workflows that reduce real risk. Anchored in real-attack validation, the Pentera platform powers the full Continuous Threat Exposure Management (CTEM) cycle, from exposure discovery through prioritization, validation, and mobilization. Thousands of security teams around the world trust Pentera to close their security gaps before threat actors can exploit them. With over 350 team members and 1,300 customers in more than 60 countries, Pentera is a growing company supported by top investors such as Insight Partners, K1, and The Blackstone Group. If you want to grow your skills, make an impact, and be part of an innovative team, Pentera is the place for you.

About the role:

We are looking for a driven, proactive, and talented individual to join our growing Customer Success organization as a Renewals Manager for the Americas and be a key player in developing and designing our customer renewal processes and playbooks. Our Renewals Manager will play a critical role in ensuring customer satisfaction and retention by managing and driving the renewal process for our existing customers. You will report to the AVP of Customer Success, and work alongside amazing people who share a common goal in improving the cybersecurity resilience of our customers.

Roles and Responsibilities:

• Design, develop, and implement efficient and effective renewal processes and playbooks tailored to Pentera's innovative approach


• Handle a high volume of renewals, managing multiple accounts and priorities to meet quarterly and annual targets


• Manage renewal negotiations with both channel partners and end users


• Analyze renewal data to identify trends, risks, and opportunities for improvement


• Provide regular reports on renewal metrics, performance, and forecasts to senior management


• Work closely with the sales, customer success, finance, and product teams to ensure alignment and collaboration on renewal activities

Requirements:

• 5+ years of experience in a renewals management, customer success, or account management role, within the cybersecurity industry


• Strong negotiation and contract management skills


• Excellent communication and relationship-building abilities, particularly with C-level executives


• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions


• Familiarity with CRM and renewals management tools used in the industry, i.e Salesforce


• Proven experience working collaboratively across departments, including sales, customer success, and finance


• Proactive problem-solving skills


• Ability to manage multiple tasks simultaneously


• Willingness to travel as needed

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!