Renewal Manager

Pentera; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Pentera is seeking a proactive Renewals Manager for the Americas to design renewal processes and playbooks, and to drive customer renewals across a fast-growing cybersecurity portfolio. You will report to the AVP of Customer Success and work with Sales, Finance, and Product teams to optimize retention and revenue.

The role requires 5+ years in renewals or related fields, strong negotiation and communication skills, and a data-driven mindset.

Qualifications

• 5+ years in renewals, customer success, or account management in cybersecurity.
• Strong negotiation and contract management skills.
• Excellent communication and relationship-building with C-level executives.
• Data-driven with ability to analyze renewal trends and forecasts.

Responsibilities

• Design, develop, and implement renewal processes and playbooks tailored to Pentera's approach.
• Handle a high volume of renewals across multiple accounts to meet targets.
• Manage renewal negotiations with channel partners and end users.
• Analyze renewal data to identify trends, risks, and opportunities for improvement.
• Provide regular renewal metrics, performance, and forecasts to senior management.
• Collaborate with sales, customer success, finance, and product teams on renewal activities.

Skills

Negotiation

Communication

Analytical thinking

Cross-functional collaboration

Tools

Salesforce

Job description

Location: United States (Remote)Accelerate Your Career in Cybersecurity!Pentera is the market leader in AI-native Security Validation, equipping enterprises with the platform to proactively test their defenses against the latest cyber attacks. Pentera proves which exposures are truly exploitable across the entire attack surface and drives remediation workflows that reduce real risk. Anchored in real-attack validation, the Pentera platform powers the full Continuous Threat Exposure Management (CTEM) cycle, from exposure discovery through prioritization, validation, and mobilization. Thousands of security teams around the world trust Pentera to close their security gaps before threat actors can exploit them.With over 350 team members and 1,300 customers in more than 60 countries, Pentera is a growing company supported by top investors such as Insight Partners, K1, and The Blackstone Group.If you want to grow your skills, make an impact, and be part of an innovative team, Pentera is the place for you.About the role:We are looking for a driven, proactive, and talented individual to join our growing Customer Success organization as a Renewals Manager for the Americas and be a key player in developing and designing our customer renewal processes and playbooks.Our Renewals Manager will play a critical role in ensuring customer satisfaction and retention by managing and driving the renewal process for our existing customers. You will report to the AVP of Customer Success, and work alongside amazing people who share a common goal in improving the cybersecurity resilience of our customers.Roles and Responsibilities:Design, develop, and implement efficient and effective renewal processes and playbooks tailored to Pentera's innovative approachHandle a high volume of renewals, managing multiple accounts and priorities to meet quarterly and annual targetsManage renewal negotiations with both channel partners and end usersAnalyze renewal data to identify trends, risks, and opportunities for improvementProvide regular reports on renewal metrics, performance, and forecasts to senior managementWork closely with the sales, customer success, finance, and product teams to ensure alignment and collaboration on renewal activitiesRequirements:5+ years of experience in a renewals management, customer success, or account management role, within the cybersecurity industryStrong negotiation and contract management skillsExcellent communication and relationship-building abilities, particularly with C-level executivesAnalytical mindset with the ability to analyze data, identify trends, and make data-driven decisionsFamiliarity with CRM and renewals management tools used in the industry, i.e SalesforceProven experience working collaboratively across departments, including sales, customer success, and financeProactive problem-solving skillsAbility to manage multiple tasks simultaneouslyWillingness to travel as neededWe are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!