Strategic Renewals Manager - Cybersecurity (Remote)

Pentera; Burlington (AL); Remote; USD 90,000 - 130,000; Full time

Job summary

Pentera is seeking a driven Renewals Manager for the Americas to design and implement renewal processes and playbooks, ensuring high customer satisfaction and retention.

You will manage renewal negotiations with channel partners and end users, analyze renewal data, and report metrics to senior leadership, collaborating with sales, finance, and product teams to optimize renewals across the Americas.

Qualifications

• 5+ years in renewals management, customer success, or account management within cybersecurity.
• Strong negotiation, contract management, and executive communication skills.
• Proven ability to analyze renewal data and drive improvements across teams.

Responsibilities

• Design, develop, and implement renewal processes and playbooks tailored to Pentera's approach.
• Handle a high volume of renewals across multiple accounts to meet targets.
• Lead renewal negotiations with channel partners and end users.
• Analyze renewal data to identify trends, risks, and opportunities for improvement.
• Provide regular renewal metrics, performance, and forecast reports to senior management.
• Collaborate with sales, customer success, finance, and product teams on renewal activities.

Skills

Renewals management

Customer success

Account management

Negotiation

Data analysis

Cross-functional collaboration

Contract management

Executive communication

Tools

Salesforce

Job description

Pentera is seeking a driven Renewals Manager for the Americas to design and implement renewal processes and playbooks, ensuring high customer satisfaction and retention.

You will manage renewal negotiations with channel partners and end users, analyze renewal data, and report metrics to senior leadership, collaborating with sales, finance, and product teams to optimize renewals across the Americas.