Cybersecurity Customer Success Manager — Hybrid/Remote

Semperis; Dallas (TX); Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Semperis seeks a Customer Success Manager to drive success across the Americas. You will ensure customer satisfaction, onboard new clients, and collaborate with Delivery and Sales teams to maximize opportunities for SMBs and Semperis.

As a strategic, empathetic communicator, you’ll nurture relationships, identify product gaps, and deliver scalable solutions while guiding renewals and expansions.

Formación

• 3+ years’ experience as a Customer Success Manager, technical account manager, or related role in a cybersecurity SaaS company.
• Executive presence and communication with CISOs, CIOs, architects and analysts.
• Storytelling with data using telemetry and risk scores to tell business value.

Responsabilidades

• Design success plans for a Book of Business of ~50 SMB customers from onboarding to renewal.
• Report on customer health, satisfaction, retention, and growth targets.
• Gather customer insights and provide feedback to Product Development.
• Lead training sessions to ensure product adoption and impact.
• Monitor customer information for personalized interactions with support, CS, and sales.
• Develop programs for ongoing customer development and product upgrades.
• Identify references and assist with customer case studies.
• Develop understanding of Semperis technology, products, and services.
• Help enhance CS processes and systems across the organization.

Conocimientos

Product enablement

Security concepts

Herramientas

SFDC

Active Directory

Descripción del empleo

Semperis seeks a Customer Success Manager to drive success across the Americas. You will ensure customer satisfaction, onboard new clients, and collaborate with Delivery and Sales teams to maximize opportunities for SMBs and Semperis.

As a strategic, empathetic communicator, you’ll nurture relationships, identify product gaps, and deliver scalable solutions while guiding renewals and expansions.