Cybersecurity AI TAM Director — Remote

Planet Green Holdings; Portland (OR); Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health Benefits

Hybrid Work

Unlimited PTO

Company Swag

Lunch & Happy Hours

Snacks & Drinks

Job summary

Planet Green Holdings in Portland, OR is seeking a Director of Technical Account Management, Customer Success for a cybersecurity DLP AI platform. This role combines client-success leadership with technical governance for large enterprise accounts, with remote work across the US and 30% on-site cycles.

You will orchestrate onboarding, policy tuning, and proactive health dashboards, turning risk insights into product improvements and executive-ready metrics for CISOs.

Qualifications

• Empathy for security teams and board stakeholders.
• Expertise tuning DLP policies and translating risk to product features.
• Experience turning incidents into measurable improvements.

Responsibilities

• Master the DLP AI Engine and explain policy decisions to CISOs.
• Lead rapid onboarding and policy deployment within 30 days.
• Monitor policy adoption, leak attempts, and user friction to prevent churn.
• Contribute insights to roadmap with frontline feedback for zero-day defenses.
• Build and coach a cyber success team that scales post-sale support.

Skills

Cyber Empathy

DLP AI Ninja

Relationship Fortifier

Threat Data Bloodhound

Cyber Storyteller

Breach postmortem experience

Tools

Gainsight

Notion

Loom

Linear

Job description

Planet Green Holdings in Portland, OR is seeking a Director of Technical Account Management, Customer Success for a cybersecurity DLP AI platform. This role combines client-success leadership with technical governance for large enterprise accounts, with remote work across the US and 30% on-site cycles.

You will orchestrate onboarding, policy tuning, and proactive health dashboards, turning risk insights into product improvements and executive-ready metrics for CISOs.