Cyber Security Technical CSM: Platform Adoption & Value

Armis Security; Denver, Washington, Dallas (CO, District of Columbia, TX); On-site; USD 120,000 - 159,000; Full time

Job summary

Armis is seeking a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team in the cybersecurity space. You will guide platinum-level customers through adoption, align use cases with CISO goals, and identify growth opportunities while coordinating across a range of internal teams to deliver hands-on technical delivery of the Armis platform.

You will serve as a trusted advisor, ensuring value realization and successful deployment, while maintaining strong relationships

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Skills

Communication

Presentation

Cyber security

Customer success

Stakeholder management

Education

Bachelor’s degree in Computer Science or related field

CISSP, Security+ or CEH certifications

Job description

Armis is seeking a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team in the cybersecurity space. You will guide platinum-level customers through adoption, align use cases with CISO goals, and identify growth opportunities while coordinating across a range of internal teams to deliver hands-on technical delivery of the Armis platform.

You will serve as a trusted advisor, ensuring value realization and successful deployment, while maintaining strong relationships