Technical Customer Success Manager - Cyber Security

Armis; Dallas (TX); On-site; USD 120,000 - 159,000; Full time

Job summary

Armis is seeking a Technical Customer Success Manager (T.CSM) in the Dallas area to join our growing CS team. You will drive adoption, align use cases with executive goals, and guide the technical delivery of the Armis platform to maximize value across the organization.

You will build trusted relationships with stakeholders, coordinate across Product, Engineering, Support, and Sales, and ensure deployments meet business use cases while delivering measurable security outcomes.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years in customer success or technical account management.
• Experience in cyber security environments.

Responsibilities

• Lead adoption and implementation plans for platinum customers.
• Align use cases with CISO goals and drive value.
• Build relationships with technical stakeholders and executives.
• Coordinate with Product, Engineering, Sales, and Support.
• Ensure deployment and configuration align with business use cases.

Skills

Communication skills

Cyber security experience

Technical customer success

Pre-sales / post-sales delivery

Education

Bachelor's degree in Computer Science / Information Systems

Certifications: CISSP, Security+, CEH

Job description

Technical Customer Success Manager - Cyber Security

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.

What you'll do:

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

What we expect:

• Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Preferred:

• Cyber Security experience is Required
• Experience in Network Engineering, Network Architecture, support, or design.
• Experience using AI Tools and Product AI
• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Ability to travel up to 20% per quarter, as business needs dictate

Salary range guidance for this position is: $120,000 - 159,000