Technical Customer Success Manager

Armis; Alabama; On-site; USD 120,000 - 130,000; Full time

Job summary

A growing tech firm in the United States is seeking a Technical Customer Success Manager (T.CSM) to enhance customer engagement and technical delivery of its platform. The role involves ensuring successful adoption of the platform, leading implementation plans, and building strong relationships with stakeholders. Ideal candidates should have a Bachelor’s degree in Computer Science and 2+ years of relevant experience. This position offers a competitive salary range of $120,000 - $130,000 annually.

Qualifications

• 2+ years experience in a Customer Success Manager or Technical Account Manager role.
• 2 years in network engineering, architecture, support, or design.
• Familiarity with IT, security, healthcare tech environments.

Responsibilities

• Lead adoption and implementation plans for customers.
• Build and maintain relationships with stakeholders.
• Ensure deployment aligns with business use cases.

Skills

Strong communication skills

Presentation skills

Network protocols knowledge

Customer advocacy

Education

Bachelor’s degree in Computer Science or related field

Certifications such as CISSP, Security+, CEH

Job description

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands‑on technical delivery of the platform and configuration is required.

The T.CSM serves as the business liaison between the customer and all cross‑functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

Responsibilities:

• Lead adoption and implementation plans for platinum‑level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision‑makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.

Stay current on third‑party integrations and how they interact with Armis within customer environments.

• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer‑facing technical role.
• 2 years experience in network engineering, architecture, support, or design.
• 2 years experience in service delivery or technical account management in post‑ and/or pre‑sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 1-2 years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Salary range guidance for this position is: $120,000 - 130,000