Technical Customer Success Manager — Security Adoption

ServiceNow; Town of Florida (NY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Remote work options

Job summary

ServiceNow is seeking a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team. You will help customers achieve strategic objectives, align new use cases to goals, and guide adoption of the Armis platform across the organization.

You will collaborate with Product, Engineering, Support, and Sales to ensure value realization and successful deployment, with hands-on technical delivery and configuration as required.

Qualifications

• Bachelor’s degree or relevant certifications (CISSP, Security+, CEH).
• 2+ years experience in a Customer Success/Technical Account Manager or similar role.
• 2+ years experience in network engineering, architecture, or design.
• 2+ years experience in service delivery or technical account management in pre- or post-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 2+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

CISSP

Security+ CEH

Tools

Python

Job description

ServiceNow is seeking a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team. You will help customers achieve strategic objectives, align new use cases to goals, and guide adoption of the Armis platform across the organization.

You will collaborate with Product, Engineering, Support, and Sales to ensure value realization and successful deployment, with hands-on technical delivery and configuration as required.