Technical Customer Success Manager, Cyber Risk Platform

Armis Security; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Armis, the cyber exposure management & security company, is seeking a Technical Customer Success Manager to join our growing Customer Success Team in Dallas. You will guide platinum-level customers through adoption and configuration of the Armis platform, aligning use cases to CISO goals and driving value realization across the organization.

You will build trusted relationships with technical stakeholders, coordinate with Product, Engineering, Support and Sales, and ensure deployments meet

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Skills

Customer Success

Technical delivery

Stakeholder management

Communication skills

Presentation skills

Education

Bachelor’s degree in Computer Science or related

CISSP / Security+ / CEH certifications

Job description

Armis, the cyber exposure management & security company, is seeking a Technical Customer Success Manager to join our growing Customer Success Team in Dallas. You will guide platinum-level customers through adoption and configuration of the Armis platform, aligning use cases to CISO goals and driving value realization across the organization.

You will build trusted relationships with technical stakeholders, coordinate with Product, Engineering, Support and Sales, and ensure deployments meet