Senior Technical CSM Drive Platform Adoption & Security

ServiceNow; California (MO); On-site; USD 110,000 - 160,000; Full time

Job summary

ServiceNow is seeking a Technical Customer Success Manager (T.CSM) to join our Customer Success Team, focusing on ensuring customers achieve strategic objectives and maximize value from the Armis platform. You will align new use cases to CISOs goals and guide adoption and technical delivery of the platform across the organization.

You will partner with Product, Engineering, Support, and Sales to drive account success, build relationships with technical stakeholders, and stay current with

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications.
• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in network engineering, architecture, support, or design.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third‑party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Skills

Communication skills

Executive presentation

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science / Information Systems

Security certifications (CISSP / Security+ / CEH)

Job description

ServiceNow is seeking a Technical Customer Success Manager (T.CSM) to join our Customer Success Team, focusing on ensuring customers achieve strategic objectives and maximize value from the Armis platform. You will align new use cases to CISOs goals and guide adoption and technical delivery of the platform across the organization.

You will partner with Product, Engineering, Support, and Sales to drive account success, build relationships with technical stakeholders, and stay current with