Technical CSM: Platform Adoption & Security

ServiceNow; Town of Florida (NY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

ServiceNow is seeking a Technical Customer Success Manager to join our growing Customer Success Team. You will help customers achieve strategic objectives and maximize value from the Armis platform, align new use cases with CISO goals, and identify growth opportunities.

As a technical advocate and delivery lead, you will guide adoption, coordinate with Product, Engineering, Sales, and Enablement, and ensure deployments meet key business use cases on schedule.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 2+ years experience in network engineering, architecture, support, or design.
• 2+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 2+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Skills

Communication skills

Presentation skills

Customer-facing

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Certs CISSP, Security+, CEH

Job description

ServiceNow is seeking a Technical Customer Success Manager to join our growing Customer Success Team. You will help customers achieve strategic objectives and maximize value from the Armis platform, align new use cases with CISO goals, and identify growth opportunities.

As a technical advocate and delivery lead, you will guide adoption, coordinate with Product, Engineering, Sales, and Enablement, and ensure deployments meet key business use cases on schedule.