Cybersecurity Technical Customer Success Manager

Armis; Denver (CO); On-site; USD 120,000 - 159,000; Full time

Benefits offered by this job

Health benefits

Discretionary time off

Paid holidays

Job summary

Armis is seeking a Technical Customer Success Manager to lead adoption plans for top-tier customers and ensure the Armis platform delivers measurable value. You will align customer use cases with platform capabilities, and guide cross-functional teams to achieve strategic objectives.

You will build strong relationships with technical and executive stakeholders, drive successful deployment and configuration, and stay abreast of integrations and product innovations to maximize outcomes.

Qualifications

• 5+ years in a Customer Success Manager, Technical Account Manager, or related technical role.
• 5+ years in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 5+ years in Cyber Security, IT, Healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Skills

Customer Success

Technical Delivery

Account Management

Stakeholder Management

Communication

Presentation

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Certifications: CISSP, Security+, CEH

Tools

AI Tools

Job description

Armis is seeking a Technical Customer Success Manager to lead adoption plans for top-tier customers and ensure the Armis platform delivers measurable value. You will align customer use cases with platform capabilities, and guide cross-functional teams to achieve strategic objectives.

You will build strong relationships with technical and executive stakeholders, drive successful deployment and configuration, and stay abreast of integrations and product innovations to maximize outcomes.