Technical CSM: Security Platform Adoption & Value

Doist; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Armis seeks a Technical Customer Success Manager to guide platinum-level customers in adopting the Armis platform and realizing value. You will align use cases with CISO goals, drive hands-on platform delivery, and coordinate with Product, Engineering, Support, and Sales to ensure success.

Ideal candidates bring 5+ years in CSM/TAM or related roles, strong communication skills, and familiarity with IT/security environments. Willingness to travel up to 20–25% quarterly is expected.

Qualifications

• 5+ years in a CSM, TAM, or related customer-facing technical role.
• 5+ years in service delivery or TAM in pre- and/or post-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.

Skills

Customer success

Technical account management

Service delivery

Security knowledge

IT/Healthcare tech

Education

Bachelor's degree or relevant certifications (CS/IT)

Job description

Armis seeks a Technical Customer Success Manager to guide platinum-level customers in adopting the Armis platform and realizing value. You will align use cases with CISO goals, drive hands-on platform delivery, and coordinate with Product, Engineering, Support, and Sales to ensure success.

Ideal candidates bring 5+ years in CSM/TAM or related roles, strong communication skills, and familiarity with IT/security environments. Willingness to travel up to 20–25% quarterly is expected.