CX Supervisor: Omnichannel & Service Excellence

JCPenney; Norfolk (NE); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Term life insurance

Paid vacation

401(k) with company match

Employee discount

Paid holidays

Job summary

JCPenney is seeking a Customer Experience Supervisor II to lead associates and drive profitable sales growth through exemplary customer service and omnichannel execution. You will coach staff, oversee training initiatives, and ensure checkout standards and shopping experiences meet company expectations.

Responsibilities include supervising cashier performance, optimizing resource allocation during peak times, and coordinating onboarding and ongoing training.

Qualifications

• Experience in customer service leadership preferred.
• Ability to coach and develop associates.
• Strong communication and problem solving skills.

Responsibilities

• Acts as a role model for customer experience initiatives and drives profitable sales growth.
• Trains and coaches cashiers on checkout procedures and service behaviors.
• Manages staffing and resource allocation to optimize customer flow and checkout times.
• Coordinates onboarding and ongoing training for store associates.
• Oversees omnichannel processes including Ship from Store and Buy Online Pick Up In Store.
• Supports safety and shrink initiatives and maintains performance standards.

Job description

JCPenney is seeking a Customer Experience Supervisor II to lead associates and drive profitable sales growth through exemplary customer service and omnichannel execution. You will coach staff, oversee training initiatives, and ensure checkout standards and shopping experiences meet company expectations.

Responsibilities include supervising cashier performance, optimizing resource allocation during peak times, and coordinating onboarding and ongoing training.