Customer Experience Lead: Checkout & Omnichannel

JCPenney; Arkansas; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation and holidays

401(k) with company match

Employee discount

Job summary

JCPenney in Arkansas is seeking a Customer Experience Supervisor II to lead store teams, coach associates on service excellence, and drive profitable sales growth through customer engagement andOmnichannel processes.

You will train cashiers, manage scheduling, coordinate interviews, and ensure compliance with iCAP programs while delivering a seamless checkout experience and strong performance metrics.

Qualifications

• Proven customer service leadership experience.
• Ability to coach and develop associates.
• Strong communication and problem-solving skills.

Responsibilities

• Lead customer service activities and drive sales while modeling outstanding service.
• Train and coach cashier staff on checkout procedures and POS processes.
• Manage staffing, scheduling, and resource allocation to optimize store traffic.
• Oversee omnichannel pickup and delivery processes (ship from store, BOPIS, curbside).
• Handle HR tasks like interviewing, orientations, and training compliance.
• Monitor performance metrics and ensure adherence to company standards.

Skills

Customer Service

Leadership

Coaching

Omnichannel

People Management

Training

Tools

POS Systems

Job description

JCPenney in Arkansas is seeking a Customer Experience Supervisor II to lead store teams, coach associates on service excellence, and drive profitable sales growth through customer engagement andOmnichannel processes.

You will train cashiers, manage scheduling, coordinate interviews, and ensure compliance with iCAP programs while delivering a seamless checkout experience and strong performance metrics.