Customer Experience Supervisor I - Coaching & Checkout Excellence

JCPenney; Duluth (MN); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

Paid vacation

401k matching

Employee discount

Holiday pay

Job summary

JCPenney in Duluth, MN is seeking a Customer Experience Supervisor I to lead store associates, coach on service, and drive profitable sales by delivering outstanding checkout experiences and training initiatives.

You will schedule staff, monitor performance, manage rewards programs, and ensure high standards across customer service, cash handling, and safety. This role demands a collaborative leader who can turn everyday tasks into excellent shopper experiences.

Qualifications

• Previous supervisory retail experience preferred.
• Strong customer service skills and ability to coach staff.
• Ability to manage schedules and training initiatives within a store.

Responsibilities

• Act as role model for customer service and supervise store activities.
• Coach and train cashiers on checkout procedures and service standards.
• Shift resources to checkouts to minimize wait times during peak periods.
• Coordinate new hire orientations and training with store leadership.
• Meet performance standards across sales, service, and safety initiatives.

Skills

Customer Service

Team Leadership

Coaching

Cashier Training

Checkout Experience

Job description

JCPenney in Duluth, MN is seeking a Customer Experience Supervisor I to lead store associates, coach on service, and drive profitable sales by delivering outstanding checkout experiences and training initiatives.

You will schedule staff, monitor performance, manage rewards programs, and ensure high standards across customer service, cash handling, and safety. This role demands a collaborative leader who can turn everyday tasks into excellent shopper experiences.