Customer Experience Leader — Coaching, Growth & Service

JCPenney; Escondido (CA); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Job summary

JCPenney in Escondido, CA is seeking a Customer Experience Supervisor I to drive sales growth by leading associates, coaching on service, and delivering checkout experience strategies. You will train staff, manage schedules, and coordinate hiring and onboarding to ensure high performance and compliance across the store.

The role emphasizes a customer-first mindset, accountability for results, and collaboration with the leadership team to optimize resources and improve profitability.

Qualifications

• Experience coaching customer service teams to deliver strong shopper experiences.
• Ability to lead training initiatives and onboarding for store staff.
• Proven capability to manage scheduling, performance, and resources.

Responsibilities

• Direct customer service and sales activities across the store and uphold service standards.
• Coach cashiers on checkout procedures and ensure consistent POS processes.
• Lead line management at checkouts and coordinate staffing for peak times.
• Oversee hiring, orientations, training, and compliance with company programs.
• Support shrink and safety initiatives and drive store performance metrics.

Skills

Customer service

Leadership

Coaching

Training

People management

Communication

Job description

JCPenney in Escondido, CA is seeking a Customer Experience Supervisor I to drive sales growth by leading associates, coaching on service, and delivering checkout experience strategies. You will train staff, manage schedules, and coordinate hiring and onboarding to ensure high performance and compliance across the store.

The role emphasizes a customer-first mindset, accountability for results, and collaboration with the leadership team to optimize resources and improve profitability.