Customer Experience Supervisor I: Lead & Coach Teams

JCPenney; Columbia (SC); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Employee discount

Paid holidays

Job summary

JCPenney in Columbia, SC is seeking a Customer Experience Supervisor I to lead associates, coach on customer service, drive training initiatives and shape checkout experience strategies. You will direct service activities, train cashiers, optimize staffing for peak times and support recruitment and onboarding efforts.

The role emphasizes accountability for customer experience, sales growth, and adherence to company standards, with a focus on leadership and process improvement.

Qualifications

• Customer service experience preferred.
• People leadership and coaching ability.

Responsibilities

• Direct customer service activities across the store and model strong service behaviors.
• Coach and mentor cashier associates on checkout procedures and service standards.
• Manage staffing resources to optimize customer flow and sales opportunities.

Job description

JCPenney in Columbia, SC is seeking a Customer Experience Supervisor I to lead associates, coach on customer service, drive training initiatives and shape checkout experience strategies. You will direct service activities, train cashiers, optimize staffing for peak times and support recruitment and onboarding efforts.

The role emphasizes accountability for customer experience, sales growth, and adherence to company standards, with a focus on leadership and process improvement.