Customer Experience Supervisor I: Team Coach & Checkout

JCPenney; League City (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Employee merchandise discount

Job summary

JCPenney in League City, TX is seeking a Customer Experience Supervisor I to drive profitable sales growth by coaching associates and delivering checkout excellence.

You will lead training initiatives, manage staffing for peak times, and ensure service standards while supporting merchandising and rewards programs.

This role offers a competitive benefits package and merchandise discounts; strong leadership and customer service skills are essential.

Qualifications

• Experience delivering outstanding customer service
• Proven ability to coach and develop associates
• Ability to manage checkout processes and POS systems
• Strong leadership and communication skills

Responsibilities

• Model and guide customer service standards across the store.
• Train and mentor cashiers; monitor POS procedures and efficiency.
• Shift resources to minimize wait times and manage checkout areas.
• Coordinate interviewing, hiring, onboarding and ongoing training.

Skills

Customer service

Staff coaching

Training delivery

Leadership

Job description

JCPenney in League City, TX is seeking a Customer Experience Supervisor I to drive profitable sales growth by coaching associates and delivering checkout excellence.

You will lead training initiatives, manage staffing for peak times, and ensure service standards while supporting merchandising and rewards programs.

This role offers a competitive benefits package and merchandise discounts; strong leadership and customer service skills are essential.