CX Strategy & UX Analytics Intern (Graduate)

Highmark Health; Colorado; On-site; USD 28,000 - 41,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to give graduate students hands-on experience across customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders across marketing, product, and analytics to analyze customer interactions, develop insights, and deliver data-driven recommendations that improve satisfaction and engagement.

Qualifications

• Bachelor’s degree required.
• Pursuit of a graduate degree full or part-time in an accredited college or university required.

Responsibilities

• Analyze voice-of-customer data and evaluate customer journeys.
• Conduct website and digital experience assessments and review analytics insights.
• Support process improvement initiatives and develop journey maps and experience recommendations.
• Assist with content and SEO optimization and prepare presentations for stakeholders.

Skills

VOC analytics

Journey mapping

Digital analytics

UX research

Education

Bachelor’s degree

Pursuit of a graduate degree

Tools

Adobe Analytics

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to give graduate students hands-on experience across customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders across marketing, product, and analytics to analyze customer interactions, develop insights, and deliver data-driven recommendations that improve satisfaction and engagement.