Senior Associate, Customer Analytics & Experience Strategy

PwC South Africa; New York (NY); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC in New York is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics to enhance customer experiences and drive growth. You will analyze client needs, design journey maps, and guide teams using data-driven insights to elevate satisfaction and engagement.

The role focuses on building client relationships, navigating ambiguity, and developing strategic customer propositions within a Strategy practice.

Qualifications

• Bachelor's degree required.
• At least 3 years of experience in strategy/analytics consulting.
• Prefer fields: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, MIS, Computer Applications.
• Strong analytical thinking and process-improvement mindset.
• Experience with customer data management and engagement strategies.
• Customer journey design and segmentation experience valued.
• Ability to adapt in changing environments and lead teams.

Responsibilities

• Analyze client needs to develop customer-centric solutions.
• Design customer journey maps for seamless, personalized experiences.
• Utilize customer data management techniques to inform insights.
• Conduct journey analysis to identify touchpoints for improvement.
• Implement customer segmentation to tailor experiences.
• Guide teams in executing customer experience strategies to achieve KPIs.
• Collaborate with teams to optimize business processes and service design.

Skills

Customer analytics

Data analysis

Client management

Journey mapping

Segmentation

Survey design

Team leadership

Education

Bachelor's degree

Job description

PwC in New York is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics to enhance customer experiences and drive growth. You will analyze client needs, design journey maps, and guide teams using data-driven insights to elevate satisfaction and engagement.

The role focuses on building client relationships, navigating ambiguity, and developing strategic customer propositions within a Strategy practice.