CX Strategy Intern - Customer Experience

PwC; Los Angeles (CA); On-site; USD 40,000 - 66,000; Part time

Job summary

PwC is seeking a Management Consulting - Sales, Service and Marketing Intern in Los Angeles to help enhance customer experiences and loyalty through strategic initiatives. You will support teams with research, project work, and basic tasks while learning PwC methodologies and building your potential.

You will observe and contribute to customer engagement projects, assist in CX design and journey analysis, and gain exposure to diverse industries.

Qualifications

• Bachelor’s degree or in progress is required.
• Intern positions are entry-level and align with typical graduation timelines.
• Interest in customer-centric strategies and improving experiences is valued.

Responsibilities

• Support teams in delivering customer-centric strategies to enhance client experiences
• Participate in projects focused on improving customer engagement and loyalty
• Assist in designing and implementing customer experience (CX) strategies
• Conduct customer journey analyses to identify service improvement opportunities
• Engage in business process improvements to optimize client interactions
• Collaborate with team members to manage customer data and feedback effectively
• Observe and learn from experienced consultants to develop skills
• Apply active listening and communication skills in team discussions
• Gather and analyze data to support CRM efforts
• Contribute to development of customer satisfaction surveys and analyses

Skills

Customer service mindset

Active listening

Data analysis

Team collaboration

Communication skills

Education

Bachelor's degree

Job description

PwC is seeking a Management Consulting - Sales, Service and Marketing Intern in Los Angeles to help enhance customer experiences and loyalty through strategic initiatives. You will support teams with research, project work, and basic tasks while learning PwC methodologies and building your potential.

You will observe and contribute to customer engagement projects, assist in CX design and journey analysis, and gain exposure to diverse industries.