Client Experience & Growth Strategy Manager

PwC; Los Angeles (CA); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Holiday pay

Vacation days

Sick leave

Job summary

PwC in Los Angeles is seeking a Service & Support Strategy Manager to join our Customer Consulting team, focusing on developing customer-centric strategies that enhance client experiences and drive revenue growth.

As a Manager, you will lead teams, manage client accounts, mentor junior staff, and ensure project success while upholding high standards. You will analyze client needs and leverage innovative technologies to improve service delivery and cross-functional collaboration.

Qualifications

• Must have analytical thinking and business transformation skills.
• Strong experience in customer strategy and relationship management.
• Knowledge of sales strategy and change management.

Responsibilities

• Developing and implementing customer-centric strategies to enhance client engagement and drive business growth.
• Analyzing customer engagement processes to identify opportunities for improvement and innovation.
• Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth.
• Coaching and mentoring team members to leverage strengths and deliver on client expectations.
• Utilizing analytical thinking to assess customer needs and develop tailored solutions.
• Managing client relationships to foster trust and long-term partnerships.
• Overseeing planning, budgeting, and execution of projects to meet client objectives.
• Encouraging adoption of innovative technologies and methodologies to enhance service delivery.
• Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies.
• Addressing and resolving conflicts or issues with clients and team members to maintain productivity.

Skills

Analytical thinking

Customer strategy

Sales strategy

CRM

Change management

Strategic questioning

Active listening

Influencer relationships

Customer engagement

Education

Bachelor's degree

Job description

PwC in Los Angeles is seeking a Service & Support Strategy Manager to join our Customer Consulting team, focusing on developing customer-centric strategies that enhance client experiences and drive revenue growth.

As a Manager, you will lead teams, manage client accounts, mentor junior staff, and ensure project success while upholding high standards. You will analyze client needs and leverage innovative technologies to improve service delivery and cross-functional collaboration.