CX Platform Engineer - Remote (AWS, Salesforce)

DIRECTV; Cheyenne (WY); Remote; USD 111,000 - 202,000; Full time

Job summary

DIRECTV is seeking an IT Software Engineer 2 to drive feature development within CX orchestration platforms built on AWS, Genesys Cloud, and Salesforce Service Cloud. You will own end-to-end design, implement scalable solutions, and contribute to reliability while collaborating with product, QA, design and other engineering pods.

You will lead with minimal oversight, participate in code reviews, mentor juniors, and help document technical decisions.

Qualifications

• 3–5 years of professional software engineering experience.
• At least 2 years focused on CCaaS or CX enterprise software.
• Experience with AWS services and CI/CD pipelines.
• Experience designing and building reliable workflows and Salesforce integrations.
• Advanced programming proficiency across multiple languages and frameworks.
• Solid understanding of system design and architecture principles.
• Demonstrated experience taking features from design through deployment.

Responsibilities

• Make informed technical decisions based on end-to-end impact, historical data, and prior experience within assigned domains.
• Take ownership of the development and design process for assigned systems or components, ensuring solutions are functional, scalable, and maintainable.
• Lead feature development efforts with minimal oversight from senior engineering staff.
• Collaborate daily with cross-functional teams (product, QA, design, and other engineering pods) to align on technical solutions and delivery timelines.
• Participate actively in code reviews, providing and incorporating constructive feedback to uphold software quality standards.
• Contribute to and maintain technical documentation, ensuring knowledge is captured and shared across the team.
• Troubleshoot and resolve moderately complex technical issues within a specific discipline or component set.
• Provide basic mentorship and guidance to junior engineers or less experienced team members.
• Support portions of larger team initiatives while independently leading smaller project components.
• Communicate progress, blockers, and risks to team leads in a timely manner to avoid schedule delays.

Skills

CCaaS experience

AWS

Salesforce

CI/CD pipelines

Multiple languages & frameworks

System design & architecture

Feature ownership

Tools

Salesforce Service Cloud

AWS

CI/CD tooling

Job description

DIRECTV is seeking an IT Software Engineer 2 to drive feature development within CX orchestration platforms built on AWS, Genesys Cloud, and Salesforce Service Cloud. You will own end-to-end design, implement scalable solutions, and contribute to reliability while collaborating with product, QA, design and other engineering pods.

You will lead with minimal oversight, participate in code reviews, mentor juniors, and help document technical decisions.