CX Enablement Architect — AI-Ready Tech Training

WinsAbove; Chicago (IL); Hybrid; USD 147,000 - 187,000; Full time

Job summary

Asana is seeking a skilled Enablement Leader to partner with Support and Professional Services leadership. You will translate business goals into strategic enablement roadmaps, design technical curricula, and build scalable certification programs for multiple customer-facing teams.

You will collaborate with the AI Product Enablement lead to prepare for new product capabilities and ensure organizational readiness.

Qualifications

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity.
• 2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
• Proven track record in technical enablement, instructional design, or customer-facing technical roles with a training focus.
• Experience partnering with senior leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.
• Deep technical acumen with SaaS concepts including platform administration, data flows, APIs, and integrations.
• Experience building or managing role-based technical certification and credentialing programs.
• Strong self-starter with the ability to manage an independent roadmap and content execution.

Responsibilities

• Act as the primary enablement strategic partner for leadership, translating goals into prioritized enablement roadmaps.
• Own and prioritize enablement roadmap for Support and Services CX; measure training impact.
• Design, build, and deliver technical curricula covering architecture, configuration, workflows, and integrations.
• Develop engaging digital content, eLearning modules, and live training sessions.
• Build and scale technical certification programs for Support, Services, and Customer Success.
• Partner with AI Product Enablement to prepare for new product capabilities and enterprise AI rollouts.
• Author and curate technical artifacts to maintain a centralized knowledge base.

Skills

AI tools curiosity

Asana experience

Technical enablement

Cross-functional partner

SaaS concepts

Certification programs

Self-starter

Tools

Asana

APIs & integrations

Job description

Asana is seeking a skilled Enablement Leader to partner with Support and Professional Services leadership. You will translate business goals into strategic enablement roadmaps, design technical curricula, and build scalable certification programs for multiple customer-facing teams.

You will collaborate with the AI Product Enablement lead to prepare for new product capabilities and ensure organizational readiness.