CX Enablement Architect: AI Training & Certifications

Asana, Inc.; Chicago (IL); Hybrid; USD 147,000 - 187,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana, Inc. is seeking a technical enablement leader to partner with Support and Professional Services to translate business goals into prioritized enablement roadmaps.

You will design curricula covering product architecture, configuration, APIs, and integrations, while delivering engaging digital content and live trainings. The role requires 2+ years in technical enablement or customer-facing technical roles, with a strong background in instructional design and enterprise SaaS concepts.

Qualifications

• Experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
• Proven track record in technical enablement, instructional design, or customer-facing technical roles with a training focus.
• Deep technical acumen with SaaS concepts, including platform administration, data flows, APIs, and integrations.

Responsibilities

• Act as the primary enablement strategic partner for Support and Professional Services leadership, translating business goals into enablement roadmaps.
• Own and prioritize the enablement roadmap, managing intake requests and establishing metrics to measure training impact.
• Design, build, and deliver technical curricula, including architecture, admin configuration, demos, APIs/integrations, and troubleshooting frameworks.
• Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards.
• Build and scale technical certification programs for Support, Services, and Customer Success teams.

Skills

Asana platform experience

Technical enablement

Instructional design

SaaS concepts

APIs & integrations

Certification programs

Cross-functional partnering

Content development

Tools

APIs

Integrations

eLearning platforms

Job description

Asana, Inc. is seeking a technical enablement leader to partner with Support and Professional Services to translate business goals into prioritized enablement roadmaps.

You will design curricula covering product architecture, configuration, APIs, and integrations, while delivering engaging digital content and live trainings. The role requires 2+ years in technical enablement or customer-facing technical roles, with a strong background in instructional design and enterprise SaaS concepts.