CX Tech Enablement Architect | Training & Certification

Asana; Dublin (CA); Hybrid; USD 106,000 - 135,000; Full time

Benefits offered by this job

Mental health benefits

Career coaching

Family building benefits

Retirement plans

In-office dining options

Job summary

Asana is seeking a CX Technical Enablement Partner to empower Support and Professional Services with high-impact technical training and content creation. You will diagnose capability gaps, design curricula, and deliver training across product architecture, APIs, and integrations, elevating CSMs to drive adoption and retention.

Based in Dublin with an office-centric hybrid schedule, you will lead strategic enablement roadmaps, collaborate with senior leaders, and build scalable programs that

Qualifications

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making.

Responsibilities

• Act as the primary enablement strategic partner for Support and Professional Services leadership, translating business goals into prioritized enablement roadmaps.
• Own and prioritise the enablement roadmap, managing intake requests and establishing clear metrics to measure training impact.
• Design, build, and deliver technical curricula, including product architecture, administrative configuration, demo workflows, APIs/integrations, and troubleshooting frameworks.
• Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards.
• Build and scale technical certification programs for Support, Services, and Customer Success teams.
• Partner with the AI Product Enablement lead to ensure readiness for new product capabilities and enterprise AI rollouts.
• Author and curate technical artifacts and documentation for a centralized knowledge base.

Skills

AI tools curiosity

Asana experience

Technical enablement

Leadership alignment

SaaS concepts

Certification programs

Tools

APIs

Integrations

Job description

Asana is seeking a CX Technical Enablement Partner to empower Support and Professional Services with high-impact technical training and content creation. You will diagnose capability gaps, design curricula, and deliver training across product architecture, APIs, and integrations, elevating CSMs to drive adoption and retention.

Based in Dublin with an office-centric hybrid schedule, you will lead strategic enablement roadmaps, collaborate with senior leaders, and build scalable programs that