CX Enablement Lead for AI-Driven Training

GitLab Inc.; Oregon; Hybrid; USD 168.000 - 286.000; Vollzeit

Benefits dieser Stelle

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock"-

Growth and Development Fund

Parental leave

Home office support

Zusammenfassung

GitLab Inc. is seeking a seasoned Enablement leader to build and run programs that empower customer experience and professional services teams globally.

You will partner with field leaders, tailor content, and develop curricula focused on product knowledge, onboarding, and leadership development. This role emphasizes AI-powered content creation and measurable impact on field productivity.

Qualifikationen

• Progressive experience in software sales, customer success, or enablement.
• Ability to translate business priorities into scalable enablement programs.
• Strong collaboration with field leaders and cross-functional teams.
• Experience with sales training tech and methodologies.
• Proactive use of AI tools to accelerate content development and delivery.

Aufgaben

• Program manage enablement programs for internal customer success and professional services teams.
• Collaborate with field leadership to tailor content to specific teams/markets.
• Create core sales training and enablement curricula for CX teams.
• Align enablement activities with product launches, campaigns, and events.
• Leverage Salesforce, Cornerstone, Gong to deliver training and demonstrate tools.

Kenntnisse

Software sales

Customer Success

Enablement

AI tooling

Project management

Communication

Tools

Salesforce

Cornerstone

Gong

GitLab

Jobbeschreibung

GitLab Inc. is seeking a seasoned Enablement leader to build and run programs that empower customer experience and professional services teams globally.

You will partner with field leaders, tailor content, and develop curricula focused on product knowledge, onboarding, and leadership development. This role emphasizes AI-powered content creation and measurable impact on field productivity.