CX Technical Enablement Lead

Asana; Chicago (IL); Hybrid; USD 147,000 - 187,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long‑term savings or retirement plans

In‑office culinary options to cater to

Job summary

Asana is seeking a CX Technical Enablement Partner to lead technical training for our Support and Professional Services teams in a hybrid Chicago office. You will diagnose capability gaps and design high-impact learning programs, combining strategy with hands-on curriculum creation to drive adoption, retention, and growth.

Reporting to the Head of CX Enablement, you’ll join a focused team accelerating readiness across Asana and AI workflows, with 2+ years of platform experience and a passion for

Qualifications

• 2+ years implementing or demonstrating the Asana platform or similar enterprise tools.
• Experience in technical enablement, instructional design, or customer-facing technical roles.
• Ability to diagnose skill gaps and build scalable enablement roadmaps.
• Strong collaboration with senior leaders and cross-functional teams.

Responsibilities

• Act as the primary enablement strategic partner for Support and Professional Services.
• Own and prioritize enablement roadmap with measurable training impact.
• Design, build, and deliver technical curricula including APIs and integrations.
• Develop engaging eLearning content and live training sessions.
• Build scalable technical certification programs.
• Collaborate with AI Product Enablement for new product capabilities.
• Curate technical artifacts for a centralized knowledge base.

Skills

Asana platform experience

Technical enablement

Instructional design

Leadership collaboration

Job description

Asana is seeking a CX Technical Enablement Partner to lead technical training for our Support and Professional Services teams in a hybrid Chicago office. You will diagnose capability gaps and design high-impact learning programs, combining strategy with hands-on curriculum creation to drive adoption, retention, and growth.

Reporting to the Head of CX Enablement, you’ll join a focused team accelerating readiness across Asana and AI workflows, with 2+ years of platform experience and a passion for