CX Enablement Strategist: AI & Technical Training
Asana, Inc.
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Benefits offered by this job
Job summary
Asana, Inc. is seeking a primary enablement strategic partner for Support and Professional Services leadership to translate business goals into prioritized enablement roadmaps.
You will own and drive the enablement program, delivering technical curricula, demos, APIs/integrations, and troubleshooting frameworks. You will develop engaging content, eLearning modules, and live sessions, and scale certification programs across teams.
Qualifications
- 2+ years in technical enablement, instructional design, or customer-facing technical roles with training focus.
- Proven ability to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.
- Deep technical acumen with platform administration, data flows, APIs, and integrations.
Responsibilities
- Act as the primary enablement partner for Support and Professional Services leadership.
- Own and prioritize enablement roadmap, manage intake and measure training impact.
- Design, build, and deliver technical curricula including APIs/integrations and troubleshooting.
- Create engaging digital content, eLearning modules, and live training sessions.
- Build and scale certification programs for Support, Services, and Customer Success.
- Collaborate with AI Product Enablement for enterprise AI rollouts.
- Author and curate technical artifacts for a centralized knowledge base.
Skills
Job description
Asana, Inc. is seeking a primary enablement strategic partner for Support and Professional Services leadership to translate business goals into prioritized enablement roadmaps.
You will own and drive the enablement program, delivering technical curricula, demos, APIs/integrations, and troubleshooting frameworks. You will develop engaging content, eLearning modules, and live sessions, and scale certification programs across teams.
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