CX Analytics Intern (Graduate) — UX & Digital Strategy

Highmark Health; Utah; On-site; USD 28,000 - 34,000; Part time

Job summary

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship offers hands-on experience in customer experience strategy, analytics, and digital transformation within healthcare. You’ll work with leaders and analytics partners to analyze customer interactions and identify opportunities for seamless, personalized experiences across touchpoints.

You will gain exposure to VOC, journey evaluation, UX research, and data-driven decision making, contributing to initiatives that

Qualifications

• Bachelor’s degree required; graduate studies pursued are favored.
• Pursuing a graduate degree full- or part-time in relevant fields.
• Prior coursework in analytics, UX, marketing, or strategy is helpful.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences across websites and apps.
• Support journey mapping and experience recommendations.
• Assist with content, SEO and data-driven stakeholder reporting.
• Collaborate with leaders to identify opportunities for improvement.
• Prepare presentations to communicate insights clearly to teams.

Skills

VOC analytics

Customer journey mapping

CX measurement

Digital experience analysis

Education

Bachelor’s degree

Graduate degree pursuit

Master’s degree in Business Analytics

Master’s degree in Marketing

Master’s degree in Customer Experience Management

Master’s degree in Human-Centered Design

Master’s degree in UX

Master’s degree in Digital Marketing

Master’s degree in Product Management

Master’s degree in Healthcare Administration

Job description

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship offers hands-on experience in customer experience strategy, analytics, and digital transformation within healthcare. You’ll work with leaders and analytics partners to analyze customer interactions and identify opportunities for seamless, personalized experiences across touchpoints.

You will gain exposure to VOC, journey evaluation, UX research, and data-driven decision making, contributing to initiatives that