Customer Experience Analytics Intern | UX & Digital Strategy

Highmark Health; Indianapolis (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of customer experience professionals within a healthcare setting. Interns will gain hands-on exposure to VOC analytics, journey mapping, UX research, and data-driven decision making, collaborating with leaders across digital strategy, product ownership, and analytics teams.

Responsibilities include analyzing VOC data, evaluating journeys, performing website and

Qualifications

• Bachelor's degree. Pursuance of a graduate degree full or part-time in an accredited college or university.

Responsibilities

• Analyze voice-of-customer data.
• Evaluate customer journeys.
• Conduct website and digital experience assessments.
• Review Adobe Analytics insights.
• Support process improvement initiatives.
• Develop journey maps and experience recommendations.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.

Skills

VOC analytics

Customer journey mapping

Customer experience measurement

Digital experience analysis

Education

Bachelor's degree

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of customer experience professionals within a healthcare setting. Interns will gain hands-on exposure to VOC analytics, journey mapping, UX research, and data-driven decision making, collaborating with leaders across digital strategy, product ownership, and analytics teams.

Responsibilities include analyzing VOC data, evaluating journeys, performing website and