CX Analytics Intern - Graduate Program

Highmark Health; California; On-site; USD 28,000 - 39,000; Part time

Job summary

United Concordia Dental's Summer 2027 Customer Experience Analyst Graduate Internship offers graduates hands-on experience in customer experience strategy, journey analytics, and data-driven decision making within a healthcare setting.

As part of the Customer Experience team, interns collaborate with business leaders and analytics partners to analyze customer interactions, map journeys, and contribute to AI-driven recommendations that improve satisfaction and engagement.

Qualifications

• Bachelor’s degree required.
• Pursuance of a graduate degree full or part-time in an accredited college or university.

Responsibilities

• Analyze voice-of-customer data.
• Evaluate customer journeys.
• Conduct website and digital experience assessments.
• Review Adobe Analytics insights.
• Support process improvement initiatives.
• Develop journey maps and experience recommendations.
• Assist with content and SEO optimization.
• Prepare presentations and reports for stakeholders.

Education

Bachelor’s degree

Pursuance of a graduate degree full or part-time in an accredited college or university

Job description

United Concordia Dental's Summer 2027 Customer Experience Analyst Graduate Internship offers graduates hands-on experience in customer experience strategy, journey analytics, and data-driven decision making within a healthcare setting.

As part of the Customer Experience team, interns collaborate with business leaders and analytics partners to analyze customer interactions, map journeys, and contribute to AI-driven recommendations that improve satisfaction and engagement.