CX AI & CCaaS Solutions Specialist

Accenture; Raleigh (NC); On-site; USD 110,000 - 190,000; Full time

Job summary

Accenture is seeking a hands-on Google GECX Specialist to design and deploy sophisticated GECX solutions for client environments. You will work directly with clients, support senior architects, and contribute to end-to-end project execution for global, scalable contact-center transformations.

You will develop AI-enabled agents, align with architectural goals, and partner with off-shore and on-shore teams to deliver on time and within budget. Travel may be required.

Qualifications

• 3+ years in technology transformation with focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• 3+ years with contact center technologies and industry best practices (AI agent building, CCaaS strategy, migrations on various platforms).
• 3+ years aligning technology with contact center benchmarks, quality metrics, and agent scorecards.
• Bachelor's degree or equivalent work experience (minimum 12 years total).

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global, large-scale Service technology solutions for customer channel solutions.
• Architect and provide technical recommendations between GECX offerings and client environments.
• Design and engineer enterprise-ready AI agents (retrieval, orchestration, routing, tool invocation, evaluation harnesses, observability).
• Configure and implement GECX CCaaS solutions within client environments and integrate into existing architectures.

Skills

Conversational AI

CCaaS

Google Cloud Platform

Education

Bachelor's degree

Tools

BigQuery

Looker

Vertex AI

Gemini Enterprise

Google CX Agent Studio

Job description

Accenture is seeking a hands-on Google GECX Specialist to design and deploy sophisticated GECX solutions for client environments. You will work directly with clients, support senior architects, and contribute to end-to-end project execution for global, scalable contact-center transformations.

You will develop AI-enabled agents, align with architectural goals, and partner with off-shore and on-shore teams to deliver on time and within budget. Travel may be required.