GECX CCaaS Specialist: Client-Facing Google Cloud CX & AI

Accenture; City of Albany (NY); On-site; USD 66,000 - 196,000; Full time

Job summary

Accenture is seeking a hands-on Specialist to deepen expertise in Google Cloud Platform and GECX solutions for clients. You will work with delivery teams, support senior architects, and engage directly with customers to design and implement end-to-end GECX deployments.

The role emphasizes enterprise-scale CCaaS, AI agent development, and ongoing learning in Conversational AI, with travel as needed and a strong focus on delivering measurable business value.

Qualifications

• 3+ years in technology transformation with focus on Conversational AI, CCaaS, or cloud contact center solutions.
• 3+ years with contact center technologies and best practices, including AI agent building and CCaaS migration.
• 3+ years aligning technology with contact center benchmarks, quality metrics, and agent scorecards.
• Bachelor's degree or equivalent work experience (minimum 12 years); Associate's Degree, 6 years.

Responsibilities

• Develop and implement Google GECX aligned to architecture and business goals.
• Stay informed on industry trends to inform transformation strategies.
• Identify opportunities to drive growth and enhance GECX value.
• Work with clients, senior architects, and delivery teams on end-to-end projects.
• Plan and estimate delivery work using Agile, coordinating on-shore/off-shore resources.

Skills

Conversational AI

CCaaS

Cloud-based contact center

GECX

AI agent building

Agile SDLC

Client-facing

Google Cloud

Education

Bachelor's degree or equivalent

Tools

AWS

Google Cloud

Genesys

Avaya

NICE

Job description

Accenture is seeking a hands-on Specialist to deepen expertise in Google Cloud Platform and GECX solutions for clients. You will work with delivery teams, support senior architects, and engage directly with customers to design and implement end-to-end GECX deployments.

The role emphasizes enterprise-scale CCaaS, AI agent development, and ongoing learning in Conversational AI, with travel as needed and a strong focus on delivering measurable business value.