GECX CCaaS Specialist: Conversational AI & Cloud

Accenture; Pittsburgh (Allegheny County); On-site; USD 120,000 - 170,000; Full time

Job summary

Accenture is seeking a hands-on Specialist to advance Google GECX solutions and support delivery teams in designing and implementing modern GECX offerings for clients. You will collaborate with senior architects and directly engage with customers to drive end-to-end project execution and value realization.

This role emphasizes staying current with industry trends, aligning technology with client needs, and delivering scalable AI-enabled contact center capabilities across global programs.

Qualifications

• Minimum of 3 years of technology transformation experience.
• Experience with conversational AI, CCaaS, or cloud-based contact centers.
• Experience aligning technology capabilities with contact center benchmarks and metrics.
• Bachelor's degree or equivalent (minimum 12 years) of work experience.

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning, scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Technology transformation

Conversational AI

CCaaS

Agile delivery

Education

Bachelor's degree or equivalent (minimum 12 years)

Tools

Google Cloud Platform

Gemini Enterprise

Job description

Accenture is seeking a hands-on Specialist to advance Google GECX solutions and support delivery teams in designing and implementing modern GECX offerings for clients. You will collaborate with senior architects and directly engage with customers to drive end-to-end project execution and value realization.

This role emphasizes staying current with industry trends, aligning technology with client needs, and delivering scalable AI-enabled contact center capabilities across global programs.