GECX CCaaS Specialist: Cloud & AI Delivery

Accenture; Morristown (NJ); On-site; USD 68,000 - 196,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is a premier Google Cloud partner delivering modern GECX solutions and AI-enabled customer experiences. This role focuses on building and delivering end-to-end GECX deployments, aligning with client architecture and business goals.

The specialist will work closely with senior architects, support delivery teams, and engage directly with clients to implement and optimize conversations, CCaaS, and cloud-based contact center solutions across complex, global programs.

Qualifications

• Minimum of 3 years of experience in technology transformation with focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE etc.
• Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard, etc.
• Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate’s Degree, must have minimum 6 years work experience.

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global, large-scale Service technology solutions for customer channel solutions.
• Architect and provide technical recommendations between GECX product offerings and client environments.
• Design and engineer enterprise-ready AI agents with retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
• Configure and implement GECX CCaaS solutions in client environments and integrate within the client’s end-to-end architecture and constraints.
• Collaborate with software and technology partners to design and deliver service-focused solutions.

Skills

Conversational AI

CCaaS

Cloud platforms

Client-facing

Education

Bachelor's degree or equivalent (minimum 12 years)

Job description

Accenture is a premier Google Cloud partner delivering modern GECX solutions and AI-enabled customer experiences. This role focuses on building and delivering end-to-end GECX deployments, aligning with client architecture and business goals.

The specialist will work closely with senior architects, support delivery teams, and engage directly with clients to implement and optimize conversations, CCaaS, and cloud-based contact center solutions across complex, global programs.