CX Solutions Architect: GCP, AI & CCaaS

Accenture; Oklahoma City (OK); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Specialist to advance Google GECX solutions for clients, helping design and implement real‑time analytics and AI-enabled Customer Experience on Google Cloud. You will work with senior architects, support delivery teams, and travel up to 100% as needed.

The role emphasizes architectural guidance, agile planning, and close collaboration with clients and partners. Travel may be required; 0–100% depending on business needs and client requirements, with opportunities

Qualifications

• Minimum of 3 years of technology transformation experience with focus on Conversational AI and CCaaS.
• Minimum of 3 years of experience with contact center technologies and AI agent building.
• Minimum of 3 years aligning technology with contact center metrics and agent scorecards.
• Bachelor's degree or equivalent work experience (minimum 12 years).

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global service technology solutions for customer channels.
• Architect and provide technical recommendations aligning GECX offerings with client environments.
• Design and engineer enterprise-ready AI agents with retrieval, orchestration, routing, tool invocation, and observability.
• Configure and implement GECX CCaaS in client environments within constraints.
• Collaborate with software partners to deliver service-focused solutions.
• Plan and estimate delivery work using Agile, manage scope, budget, risk, and resources.
• Lead day-to-day on-shore and off-shore project teams.
• Capture high-level business requirements and translate into epics and stories.

Skills

Conversational AI

CCaaS

Cloud-based contact center solutions

Client-facing

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Job description

Accenture is seeking a hands-on Specialist to advance Google GECX solutions for clients, helping design and implement real‑time analytics and AI-enabled Customer Experience on Google Cloud. You will work with senior architects, support delivery teams, and travel up to 100% as needed.

The role emphasizes architectural guidance, agile planning, and close collaboration with clients and partners. Travel may be required; 0–100% depending on business needs and client requirements, with opportunities