CX AI Architect – Gemini GECX on Google Cloud

Accenture; Detroit (MI); On-site; USD 90,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Google GECX Specialist to design and deploy end-to-end GECX solutions for client projects in the US. You will work with senior architects and delivery teams to align AI-enabled CCaaS with client architectures and business goals.

The role involves global delivery, onshore/offshore coordination, and Agile planning. Travel may be required; a Bachelor's degree or equivalent is required, with 3+ years in transformation and CCaaS domains.

Qualifications

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE.
• Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard, etc.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

Cloud platforms

Client-facing

Education

Bachelor's degree or equivalent

Tools

Google Cloud

GECX Gemini

Job description

Accenture is seeking a hands-on Google GECX Specialist to design and deploy end-to-end GECX solutions for client projects in the US. You will work with senior architects and delivery teams to align AI-enabled CCaaS with client architectures and business goals.

The role involves global delivery, onshore/offshore coordination, and Agile planning. Travel may be required; a Bachelor's degree or equivalent is required, with 3+ years in transformation and CCaaS domains.