CX AI & Cloud Specialist — GECX Expert

Accenture

Carmel (IN)

On-site

USD 90,000 - 170,000

Full time

12 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Bonus opportunities

401(k) plan

Paid holidays

Paid time off

Health insurance

Job summary

Accenture is seeking a hands-on GECX Specialist to design and implement Google Cloud-based customer experience solutions. You will work directly with clients, support senior architects, and help delivery teams execute end-to-end projects in a global, complex environment.

With 3+ years in Conversational AI and CCaaS, you will align technology with business goals, estimate delivery work, and collaborate with on-shore/off-shore teams to deliver scalable AI-enabled CCaaS solutions.

Qualifications

Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE.
Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
Works with software and technology partners to design & deliver Service-focused solutions.
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.