Senior GECX CCaaS Engineer - AI-Powered CX Solutions

Accenture; Saint Petersburg (FL); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Senior Engineer to lead the GECX delivery for Google Cloud and Gemini Enterprise solutions. You will work directly with clients, support senior architects, and contribute to end-to-end project execution across global teams.

You will apply deep technical skills in GCP, enterprise AI agents, and CCaaS platforms while guiding delivery through agile and hybrid environments. Travel may be required.

Qualifications

• Minimum of 3 years of experience in technology transformation with focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with contact center technologies including AI agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE.
• Minimum of 5 years of experience aligning technology capabilities with contact center benchmarks and agent scorecards.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global service technology solutions for customer channel solutions.
• Architect and provide technical recommendations between GECX product offerings and client environments.
• Design and engineer enterprise-ready AI agents including retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and observability.
• Configure and implement GECX CCaaS solutions within client environments and integrate with end-to-end architecture.
• Plan and estimate delivery work with an Agile approach, managing on-shore and off-shore resources, scope, budget and risk.
• Lead day-to-day on-shore and off-shore project teams through ideation to detailed requirements and epics.

Skills

Client facing

Communication

Team collaboration

Problem solving

Education

Bachelor's degree or equivalent (minimum 12 years)

Tools

Google Cloud Platform

Gemini Enterprise

BigQuery

Looker

Job description

Accenture is seeking a hands-on Senior Engineer to lead the GECX delivery for Google Cloud and Gemini Enterprise solutions. You will work directly with clients, support senior architects, and contribute to end-to-end project execution across global teams.

You will apply deep technical skills in GCP, enterprise AI agents, and CCaaS platforms while guiding delivery through agile and hybrid environments. Travel may be required.